Door Supervision & Crowd Management Services
Door supervisors are the face of your venue. They are the ones who have the first point of contact with your guests, and
the ones who can make or break an impression for your venue.
Since the introduction of compulsory security industry licensing by the Security Industry Authority (SIA), the negative image "bouncer"
stereotype has long moved away from the burly, on-steroid douches who don't hesitate to humiliate you in public and ruin your night.
A good bouncer doesn't "bounce" anybody.
At Manchester Security Services , we believe that the key to being a good door supervisor is non-aggression approach, however challenging and intimidating is the conflict.
POLITE but FIRM - that's our code for managing any conflict.
These are some of the roles, responsabilities and qualities of our door supervisors:
- Conduct body searches for illicit weapons and drugs using metal detectors
- Ensure that each guest is old enough to enter the venue, and make sure people don't wait in line only to be denied admission
- Refuse to admit known troublemakers and those who are clearly intoxicated or not dressed appropriately
- Track the number of admitted visitors and ensure that the number of people in the venue doesn't exceed the maximun capacity
- Interact with customers in a friendly and courteous manner, including aggressive, intoxicated or obnoxious guests
- Arrange for transport for customers leaving the venue
- Monitor the crowd and continually evaluate negative behaviour without being threatening or intmidating
- Use reasonable force and explain why they are being removed, using professional verbal commands when escorting customers out of the venue
- Use progressive warning system when dealing with aggressive customers
- Open the door of the car; assist with carrying luggage; and double up as the hotel's concierge if they are working at a hotel.
We can provide door supervisors to leisure venues, hotels, taxi ranks, parties, music festivals and race courses.
All of our door supervisors are fully screened and licensed by the SIA authority.
Send us a brief description of your security requirements, using this form and we will come back to you with a quotation.
Get a quote